Privacy Policy

Last Updated: 13 October 2025

This Privacy Policy explains how your personal data is collected, used, and shared when you browse our Website, create an Account, contact us, or otherwise provide information through our platform.
It also describes your privacy rights and how the law protects you. Please read it carefully. If you provide personal data on behalf of another person, you must inform them of this Privacy Policy.

1. DATA CONTROLLER INFORMATION

Company Name: Nordgate Financial Inc.
Company Number: 1001036413
Registered Office Address: 6d – 7398 Yonge St, PMB 889, Thornhill, Ontario, L4J 8J2, Canada
Website: www.nordgatefinance.com
Contact Email: info@nordgate.financial

Unless stated otherwise, terms used in this Privacy Policy have the same meaning as defined in our Terms and Conditions.

2. INFORMATION WE COLLECT AND HOW WE USE IT

Account Registration – Individuals

When you register for our Services, we collect certain personally identifiable information such as your full name, email address, phone number, address, date of birth, nationality, ID/passport details, and, where applicable, your status as a politically exposed person (PEP).
This information is necessary to verify your identity and comply with financial and anti-money laundering regulations. Without it, we cannot provide our Services.

Account Registration – Businesses

When opening a company account, we collect the contact person’s full name, position, email, and phone number, as well as details of beneficial owners (UBOs): full name, date of birth, nationality, identification number, PEP status, source of income, and address.

Third-Party Data

To meet regulatory requirements, Nordgate Financial Inc. works with trusted KYC (Know Your Customer) and fraud-prevention providers. We may receive verification results, identity checks, facial images, sanction list matches, and risk status data from these providers.

Transaction Information

When you use our Services, we collect and store information about transactions, including payment type, amount, payer and payee details, and transaction timestamps. This data is used to process and record your transactions securely.

Usage Data

We automatically collect technical information when you access our Website or System, such as your IP address, browser type, device identifiers, access times, and pages viewed. This helps us improve functionality, security, and user experience.

Additional Verification Data

If we cannot verify your identity with the initial information provided, we may request additional documents such as proof of address, business registration documents, shareholder structure, or bank statements.

3. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies to improve user experience and website functionality. Cookies store small amounts of data on your device to remember your preferences.

We use:

  • Session cookies to operate the Website;

  • Preference cookies to remember your settings;

  • Analytics cookies to understand how visitors use our Website;

  • Security cookies to prevent fraud and ensure platform integrity.

You can control cookie settings in your browser; however, disabling cookies may affect website performance.

We may also use pixel tags or JavaScript for analytics, and Flash Cookies (LSOs) for fraud prevention and user authentication.

4. HOW WE USE YOUR INFORMATION

We process your personal data to:

  • Verify identity and comply with regulatory requirements;

  • Provide and maintain Services;

  • Process and monitor payments;

  • Prevent fraud and unauthorized transactions;

  • Improve customer experience;

  • Communicate with you regarding your Account or support inquiries;

  • Comply with applicable laws and regulations.

If we need to use your data for a new purpose, we will inform you and explain the legal basis for doing so.

5. WHO WE SHARE YOUR DATA WITH

Trusted Service Providers

We may share your data with selected third parties acting on our behalf, including:

  • IT and hosting providers;

  • Payment processors and financial institutions;

  • KYC/AML verification services;

  • Professional consultants (legal, accounting, compliance, or audit firms).

These entities are contractually bound to handle your data securely and only according to our instructions.

Independent Data Controllers

If you provide data directly to third parties (e.g., a payment provider), they may process it as independent controllers under their own privacy policies. We encourage you to review those policies carefully.

International Transfers

Where necessary, personal data may be transferred to jurisdictions outside Canada. In such cases, Nordgate ensures that adequate safeguards (such as contractual clauses or equivalent mechanisms) are in place to protect your information.

Aggregated Data

We may compile anonymous statistical data about platform usage for internal analytics or product improvement. This aggregated data cannot be used to identify you.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests from authorities, or to protect our rights, safety, or users.

6. AUTOMATED DECISION-MAKING & AI FUNCTIONS

Nordgate may use automated systems to detect and prevent fraud or suspicious activity. Automated tools may also recommend services or limit access if irregular behavior is detected.

We also use AI-based systems to enhance customer support, perform language translations, or assist with verification processes. All such uses comply with applicable data protection laws.

If you prefer human review over an automated decision, please contact us at info@nordgate.financial

7. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Analytics and website usage data: up to 1 year;

  • Customer communications: up to 1 month;

  • Account-related data: for the lifetime of the Account and up to 10 years thereafter, as required by financial regulations.

Data may be retained longer if necessary to resolve disputes, comply with legal obligations, or enforce our agreements.

8. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your data where legally permitted.

  • Portability: Receive your data in a machine-readable format.

  • Objection: Object to processing based on legitimate interests.

  • Withdraw consent: Withdraw consent at any time (where applicable).

To exercise these rights, please contact us at info@nordgate.financial We may request verification of your identity before fulfilling your request.

If you believe your privacy rights have been violated, you can contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial data protection authority.

9. YOUR RESPONSIBILITIES

By using our Services, you confirm that all information you provide is accurate and truthful. You also agree not to create competing databases, websites, or systems using our data or technology.

Failure to provide necessary data may prevent Nordgate Financial Inc. from offering its Services to you.

10. CHANGES TO THIS PRIVACY POLICY

Nordgate Financial Inc. reviews and updates this Privacy Policy regularly. We reserve the right to amend it at any time to reflect new legal or operational requirements.

Any changes will take effect immediately upon publication on our Website. We encourage you to check this page periodically to stay informed.

Nordgate Financial Inc. reviews and updates this Privacy Policy regularly. We reserve the right to amend it at any time to reflect new legal or operational requirements.Nordgate Financial Inc.
Registered Office: 6d – 7398 Yonge St, PMB 889, Thornhill, Ontario, L4J 8J2, Canada
Company Number: 1001036413
Website: www.nordgatefinance.com
Email: info@nordgate.financial

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