Buyer support
Help with your
Nordgate payment.
Nordgate acts as merchant of record for many purchases, so we handle payments, receipts, refunds, and disputes. Tell us what happened and we will trace it.
Email support@nordgate.financial
Card statement
See NORDGATE FINANCIAL on your statement? That is a purchase through a Nordgate-powered checkout. Reach us before opening a chargeback.
What buyer support covers.
Payment-related matters where Nordgate is the merchant of record. For the product itself, the vendor shown at checkout is your first stop.
- Payment confirmations and receipts
- Duplicate or incorrect charges
- Failed or incomplete payments
- Refund requests
- Chargebacks and payment disputes
- Statement-descriptor questions
- Suspected unauthorized transactions
- Payment method issues
Before you email us.
The right details let us find your transaction on the first reply. Some things should never travel by email or chat.
Include this
- Full name and the email used for the purchase
- Order number, transaction ID, or invoice/receipt number
- Purchase date, amount, and currency
- Payment method used
- Product or service name, and the vendor if known
- A screenshot of the charge or receipt, if available
Never send this
- Full card numbers
- CVV or CVC security codes
- Wallet or bank passwords
- Any other sensitive payment credentials
Nordgate never needs these to resolve a payment issue, and we do not store full card numbers or security codes.
Common questions.
First response within 1-2 business days. Support is available in English and Spanish, Monday to Friday, 09:00-18:00 UK time, excluding public holidays.
How do I request a refund?
Email support@nordgate.financial with your order details. Eligibility depends on the product type, whether it was delivered or used, the vendor's terms, applicable law, and our Refund Policy at /refund-policy. Where Nordgate is merchant of record, we handle the payment-related refund.
I see a NORDGATE FINANCIAL charge I do not recognize.
It may relate to a purchase made through a Nordgate-powered checkout. Email us the date, amount, currency, and any reference number and we will trace the transaction and send you the receipt. Please contact us before opening a chargeback.
Should I open a chargeback with my bank?
Contact us first. Where Nordgate is merchant of record, we handle payment disputes directly and can usually resolve a payment issue faster than the bank or card-scheme dispute process. Opening a chargeback can delay the resolution.
I need a receipt or invoice.
Email support@nordgate.financial with the purchase email and order number and we will reissue the receipt, tax receipt, or invoice where Nordgate acted as merchant of record.
My product is not working.
Product access, logins, licence activation, and technical issues are handled by the vendor that provides the product. We will point you to them, or coordinate where needed. Payment-related questions stay with us.
Buyer support
Still need a hand with a payment?
Send us the order details and we will trace the transaction, sort the receipt, and review any refund or dispute.
Email support@nordgate.financial